Plans, prices and billing

The three plans

• Every plan has all the management tools: registering lessons, classes and students, debts and collection, reminders to parents, history and Excel export. The differences are only the number of students and the listing in the portal.
• "Active students" are students who have not been archived.
• "Professional" includes everything in the Basic plan, and in addition your profile appears in the student portal so students in your area find you (see the portal chapter).
• Students and parents pay nothing.

Free trial

30 days from sign-up, no card, on the "Professional" plan. Trial days are not charged. If the trial ends without a card you move to the Free plan and are not locked. During the trial you can choose "Basic" or "Free", and then the profile is not listed in the portal. Until the trial ends you can return to "Professional" without entering a card.

How to switch plans

1. "More" > "My subscription".
2. In the "Your plan" card the plans are shown, and the current one is marked "Current plan".
3. On the plan you want tap "Switch to this plan".
4. In the confirmation window tap "Yes, switch". "Your plan was updated" appears.

The switch takes effect at once. The monthly charge is calculated by the number of days on each plan (see below). Switching to "Basic" or "Free" removes the profile from the portal at once.

To move from the Free plan to a paid plan you must first enter a card (a card check only, no charge), in the "Payment method" card on the same screen. During the trial a card is not needed.

If you have more than 5 active students when moving to Free, the existing students stay, but you cannot add a new student until the number of active students drops below 5.

How to enter a credit card

1. "My subscription" > the "Payment method" card > "Enter a card" (or "Replace the card" if one was already entered).
2. The "Secure payment page" of the payment company opens inside the screen. The card number is entered there, does not pass through Teaching and is not stored with us.
3. Entering a card is a check only: 1 ILS is charged and refunded immediately. There is no real charge at this stage.
4. When you finish tap "Done - refresh the status". In the "Payment method" row you will see, for example, "Visa ending in 1234".

If the screen shows "Card processing is not connected yet. This screen runs on a simulator and no real money is charged.", real payments are not being collected yet.

How money is collected: billing in arrears

• On the 1st of every month the previous month is charged, by the days you actually used.
• The amount is the sum, over the plans you were on, of the plan price times the number of days on it, divided by the number of days in the month. Days are counted by Israel time.
• Example: a month of 30 days, 15 days on "Professional" and 15 days on "Basic": (49.90 x 15 / 30) + (29.90 x 15 / 30) = 24.95 + 14.95 = 39.90 ILS.
• Not charged: trial days, days on the Free plan, and days when the account was locked or cancelled.
• A month with no days to charge produces no charge.
• On the "My subscription" screen you see: "Next charge" (a date), "This month so far" (how many days and how much so far), "Outstanding" (if any) and "Billing history" with each month: days, plan and amount, and a status of "Paid", "Awaiting charge", "Charge failed" or "Nothing to charge".

Invoices

Every charge produces a tax invoice/receipt. It appears in the "Invoices" card in "My subscription", and you download it by tapping "Download". Until the document is ready it says "The document is being issued".

What happens when a charge fails

1. The subscription moves to "Payment failed". You can keep working as usual, and the number of failed attempts is shown.
2. The system tries to charge again, up to three attempts in total: on the 1st of the month, on the 4th and on the 8th.
3. If the third attempt also fails, the subscription moves to "Locked - read only".

To avoid this: make sure the card is valid, or replace it under "Payment method" > "Replace the card".

Locked account (read-only)

• The "Locked" screen and the banner "This account is read-only right now. You can view and export, but not save new changes." appear.
• Your data is safe and is not deleted. You can view the history and export everything to Excel at any time.
• You cannot register lessons, mark payments or edit classes and students.
• To go back to work: tap "Update payment method" to go to "My subscription". The system shows the amount not yet collected, and once the payment is approved the account works again.
• Another option, without a card: the card "Keep working for free" > "Move to the free plan" > confirm. You work with up to 5 active students at no charge. The open balance stays on record and you can pay it at any time from the same screen.

Cancelling the subscription

1. "More" > "My subscription" > at the bottom, the "Cancel the subscription" card > "Cancel the subscription".
2. In the "Cancel your subscription?" window it says how many days of the month were used, how much will be charged and on what date. Tap "Yes, cancel it". "The subscription was cancelled" appears.

Good to know:

• Cancelling takes effect at once: the account becomes read-only.
• The days up to the cancellation are charged on the 1st of next month. There are no refunds.
• Your data is not deleted and can always be exported.
• The cancel button appears only when the subscription is "Active" or "Payment failed". It does not appear during the trial, because there is nothing to cancel (if you do not enter a card, at the end of the trial you move to the Free plan), and not on a subscription that is locked or already cancelled.
• You can go back to work: enter a card again in "My subscription", or move to the Free plan.

Questions about price

• Prices include VAT and are fixed according to the table above. There is no annual plan.
• There is no commitment: you switch plans or cancel whenever you want, and charging is by the days actually used.