Short answers, with the right screen and button. For the full detail see the relevant chapters.
How do I register a lesson?
The first tab, "Register lesson": choose a date, a time ("Quick times" or "Another time"), tap the students' names and then "Register lesson". The message "Lesson registered successfully" appears.
How do I add a student?
"Classes" > on the class card "Add student" > fill in "Student name" (required) and the parent's details if you want > "Save". If there is no class yet, first use "Add class".
I registered a lesson with the wrong date or time. How do I fix it?
You cannot change a date or time. In "History" choose the class and the student, tap "Cancel lesson" and then "Yes, cancel the lesson", and register the lesson again in "Register lesson".
How do I know who owes me money?
The "Collection" tab shows a card for every student with an open debt: how many lessons and how much money. If there are no debts it says "No open debts".
How do I send a parent a payment reminder?
In "Collection", on the student card, tap "WhatsApp", "SMS" or "Email". A ready message opens and you tap "send" yourself. The system never sends messages on its own.
A student has no "WhatsApp" or "SMS" button. Why?
The buttons appear only when a parent phone is saved, and the "Email" button only when a parent email is saved. Fill it in under "Classes" > "Edit" on the student card > "Parent phone" or "Parent email" > "Save".
How do I change the wording of the messages to parents?
"More" > "Settings" > "WhatsApp message template", "SMS message template" or "Email template". Edit and leave the box. "Restore default" brings back the original wording.
How do I mark that a student paid?
In "Collection" tap "Mark payment" on the student card, leave ticked the lessons that were paid and tap "Mark as paid". The message "Marked as paid" appears.
A student paid for only some of the lessons. What do I do?
In "Mark payment" untick the lessons that were not paid and then "Mark as paid". Marking is by lessons, not by a free amount.
I marked as paid by mistake. How do I cancel?
"History" > choose the class and the student > in the lesson row "Cancel payment" > confirm. The lesson returns to "Unpaid" and goes back to Collection.
How do I give a student a special price in a specific lesson?
"History" > in the lesson row "Edit price" > type an amount > "Save". A price edited by hand does not change when you change a general rate.
How do I change the regular lesson price?
"More" > "Settings" > "Rate for a private lesson (ILS)" or "Rate for a group lesson (ILS)". In the "Rate change" window choose whether to apply it to lessons not yet paid as well (the default: no), and tap "Save rate".
What is the difference between a private and a group lesson?
The system decides by itself: one student is private, two or more is group. Every student in a group lesson pays the "Rate for a group lesson (ILS)".
How do I cancel a lesson, and can I restore it?
"History" > "Cancel lesson" > "Yes, cancel the lesson". To restore: "Restore lesson" in the row of the cancelled lesson. A cancelled lesson is not charged, and a credit for a payment already marked appears separately.
How do I delete or archive a student who stopped?
"Classes" > on the student card "Archive" > confirm. The history is kept, the student no longer appears in lesson registration and is not counted toward the Free plan limit. There is no button that brings a student back from the archive.
Why can't I delete a class?
A class with students cannot be deleted, even if they are archived. Move them first with "Move to class" and then "Delete class".
I reached the student limit. What do I do?
That is the Free plan (up to 5 active students). In the "You have reached your plan limit" window you can tap "Upgrade my plan", or archive a student to make room.
How do I export everything to Excel?
"Collection" > "Export to Excel". The file includes all lessons and students, including paid, cancelled and archived ones, and it is always available even when the account is locked.
How much does Teaching cost?
A Free plan (0 ILS, up to 5 active students), "Basic" 29.90 ILS a month and "Professional" 49.90 ILS a month, VAT included. There is no student limit on the two paid plans. The difference between them: a listing in the student portal only on "Professional".
How do I switch between plans?
"More" > "My subscription" > "Your plan" > "Switch to this plan" > "Yes, switch". The switch takes effect at once. Moving to a paid plan first requires a card, except during the trial.
What happens when the free trial ends?
If no card was entered you move automatically to the Free plan, with no lock and no charge. Your data stays. You can see how many days are left in "My subscription", in the row "Trial days left".
How do I enter a credit card?
"More" > "My subscription" > "Payment method" > "Enter a card". The card is entered on the secure page of the payment company. 1 ILS is charged for a check and refunded immediately. When you finish tap "Done - refresh the status".
When and how am I charged?
On the 1st of the month, for the previous month, by the days you were on each paid plan. Trial days and the Free plan are not charged. Charge details are in "My subscription" > "Billing history", and invoices are in the "Invoices" card.
The charge failed. What happens?
The system tries again on the 1st of the month, on the 4th and on the 8th. Meanwhile you can work as usual. If the third attempt also fails, the account becomes read-only. To prevent this: "Payment method" > "Replace the card".
My account is read-only. How do I get back to work?
On the "Locked" screen tap "Update payment method", and once the payment is approved the account works again. Or "Keep working for free" > "Move to the free plan", up to 5 active students. Your data was not deleted.
How do I cancel the subscription?
"More" > "My subscription" > "Cancel the subscription" > "Yes, cancel it". Cancelling takes effect at once, the account becomes read-only, the days used are charged on the 1st of next month and there are no refunds.
I want to appear in the student portal. What do I need?
The "Professional" plan (including during the trial), a subscription that is not locked or cancelled, and "More" > "Public profile" with the "Show me in the public search portal" switch on, an address and a service radius, and "Save profile".
Why don't I appear in the portal search?
Check: the plan (Basic and Free do not appear), a subscription that is not locked, the "Show me in the public search portal" switch, an address and a service radius. The preview at the bottom of the "Public profile" screen shows whether your card is displayed.
Do students see my address and phone?
Your exact address is never shown. Phone, WhatsApp, email and name are revealed only if a student asks to reveal them, and they see only the detail they asked for. Phone numbers and emails in your free text are removed automatically.
What do I see when a student reveals my details?
In "Public profile", under "Portal inquiries this month", you see how many times your phone, WhatsApp or email were revealed. The student's name is not passed on.
How do I install the app on my phone?
"More" > "Install the app" (or the banner at the top of the screen). On Android and on a computer you confirm in the browser window. On iPhone with Safari: the Share button > "Add to Home Screen" > "Add". Details are in the getting started chapter.
I forgot my password. What do I do?
On the sign-in screen, "Sign in" > "Forgot my password" > type your email > "Send me a link". The link is valid for one hour. After the reset all devices are signed out.
Can I delete my account?
Yes, in "More" > "I want to delete the account", confirmed with the password. The account is locked at once and the data is erased for good 30 days later. I cannot perform the deletion for you. You can export your data first. Details are in the account and privacy chapter.
Does Teaching collect money from parents for me?
No. Payment from parents happens outside the system, and you mark who paid yourself. Teaching only prepares reminder messages that you send.
Is there a version for schools?
Yes, Teaching School: a separate product for the people who build a school's timetable and run its substitutions. Signing up is free: in the "Sign up" tab choose "A school - building the timetable". A school is free until its first timetable is published, and then it pays once a year. Details are in the Teaching School chapter.
What do I do when the app shows an error that is not explained here?
Refresh the screen and try again. If the problem stays, tell me what you tried and which message appeared, and I will help as much as I can. I have no access to your account and I cannot perform actions for you.